Global Customers Administrator
Dodane: Czwartek, 13 Luty, 2020 00:09
- Kategoria: Dam pracę / Inne
- Forma pracy:Pełny etat
- Umowa:Umowa o pracę
- Dodatkowe:Brak wymagań
- Pracodawca: Hays Office
Opis oferty pracy:Global Customers Administrator
NR REF.: 1135307
Your new company
You will join Ricoh Business Services, a global technology company that has been transforming the way people work for more than 80 years.
Your new role
Global Customers Administrator will provide coordination and management of Service Requests initiated by the customer and liaising with Operating Companies and partners through to completion. Additionally, the Global Account Administrator will support the Global Account Coordinator in providing central coordination and governance activities on Global an International accounts where required.
More importantly we look for the following traits in you:
- Being able to take ownership of global communications medium with the ability of taking ownership of query resolution, problem solving, management information delivery, analysis and administration.
- Work closely with the internal teams to proactively understand key drivers within the allocated accounts and developing strong business relationships where appropriate.
- Monitor all queries coming in from the operating companies and internal departments ensuring they are resolved promptly through effective issue log management.
- Creating and standardising processes and procedures to assist the operating companies in order to improve consistent global communication.
- Manage customer relationships at an appropriate operational level in all countries
- Ensure accuracy of asset databases
What you'll need to succeed
In order to be satisfied in this position you need to have impeccable communication skills and be detail driven with a passion for accuracy as well as have strong interpersonal and people management skills to be able to work effectively in matrix organizations. Fluent English is a must as well as to be flexible and diplomatic, yet persistent in reaching objectives. Moreover you should have knowledge of advanced MS Office skills.
What you'll get in return
You will be working in the inspiring environment among ambitious people in the tallest building in GdaÅ„sk, located within Olivia Business Center complex. You will be provided with benefits such as private medical healthcare with Luxmed, Multisport Card as well as life insurance. Moreover, you will have a flexible working hours and home office opportunity. Ricoh can also support external training, further education or provide you with an access to e-learning platform.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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