Praca informatyka/telekomunikacja Gdańsk

Opis oferty pracy

ZAKRES OBOWIĄZKÓW:

- ServiceNow HRSD Super User Support
- Validate and review HR tickets, requests, questions, and issues before escalation to the Global ServiceNow HRSD team
- Maintain strong system knowledge and stay up to date with new functionalities, releases, and enhancements
- Communicate system updates and their impact clearly to HR teams and support change readiness
- Participate in cross-functional meetings and escalate regional needs when required
- Collect business requirements from HR Agents, the Knowledge Centre, and end users
- Translate requirements into clear and structured Change Requests (CRs), including business justification and acceptance criteria
- Ensure alignment between business needs, HR processes, and system capabilities
- Identify and raise system defects with complete and clear documentation
- Provide reproduction steps, screenshots, and impact descriptions to support efficient resolution
- Track defect progress and communicate outcomes to HR teams
- Perform structured testing of Change Requests and defect fixes in the test environment
- Validate outcomes against defined requirements and acceptance criteria
- Document test results and support go-live readiness
- Analyse HR processes to understand how system functionality impacts daily workflows
- Identify opportunities for process optimisation and system improvements
- Support regional standardisation and alignment with global HR practices

WYMAGANIA:

- 4-6 years of professional experience, including 2–4 years working with ServiceNow HRSD
- Solid understanding of HR processes and system support
- Experience in business analysis, requirement documentation, and system testing
- Proficient knowledge of ServiceNow HRSD modules
- Fluent English
- Strong analytical and structured thinking
- High attention to detail and focus on quality
- Clear and effective communication with diverse stakeholders
- Collaborative mindset and ability to work across teams
- Proactive approach to problem-solving and continuous improvement
- Bachelor’s degree in Human Resources, Information Technology, Business Administration, or a related field
- Experience with reporting, dashboards, requirement documentation, and testing is highly valued

OFERUJEMY:

- Private healthcare and optional life insurance
- Sports card with access to sports facilities
- Eyeglass reimbursement
- Opportunity to work in an international environment and support key HR operations